The staff at Madison Veterinary Hospital is top notch. They prove that every day in a thousand small and large ways. Recently I got to see a beautiful example.
A woman came into our lobby holding a large dog who was mostly non-responsive and bleeding. She had found the dog on the side of the highway and did know where else to go. There is an emergency animal hospital about 1/4 mile down the road, but this dog needed help now. Our receptionists calmed the lobby, paged the medical staff and then calmed the frightened woman. She noted where the dog was found and got her contact information so we could call her with updates or questions.
The technicians assessed poor Ryan (as we called her), started a line, gave pain meds, cleaned wounds, took x-rays, and calmed the poor girl down. They did all this while tending to a full schedule of appointments with out missing a beat.
We found that she did have a fractured jaw, and some head trauma, but the rest of her body was mercifully spared anything more severe than road rash. After she was stabilized we wanted to get some calories in her. Because of her broken jaw she cannot chew. She will have to wear a muzzle and eat only a liquid diet for the next 6 weeks. Our techs and ward managers make up an appropriate slurry and sat with her to make sure she was able to lick up the food and keep it down.
In the beginning of this process we also scanned her for a microchip, which was not present.
Small rant on microchips – Please get them. And then please register them and keep up with your current contact information. Microchips are not very expensive, usually around $50. They last a lifetime and have no side effects, aside from a small poke. Each chip has a special and individual number sequence. When a reader is run over the dog, the number comes up, that number will then be used to contact you and let you know where to find your lost friend. With out this simple device, we thought Ryan would more than likely never find her family.
This is terrifying to pet lovers and Madison has some major pet lovers! Our staff took pictures and posted them on lost pet web sites and first thing the next morning called the local animal control offices around where Ryan was found. It turns out her family had been frantically searching for her and left their number with the animal control officer. We called the family and they were at Madison to pick her up in no time at all.
Watching the sweet lost dog perk up and wag for her family was what we call an “emotional paycheck”. They are reunited and we are all looking forward to seeing Ryan healthy and happy and with her family on her follow up visit 🙂
If the Madison staff was less dedicated, this story may have had a much less happy ending. Thank you. It is an honor to work along side such a Team!